It is my privilege to spearhead the vision and actions of the Feilong Group, which I first started back in 1995. In recent years we have undergone dynamic growth, both in human resources and geographical reach. This growth can be attributed mainly to the consistent application of our fundamental principles of business - namely adherence to our sustainable and profitable business model and the alignment of our Group's long-term goals with our core values.
Customer focus Being successful in business demands total focus. We know our customers meet change on a daily basis and must deliver on their goals, often under extreme time pressure, without being distracted by day-to-day decision making problems.
All of us working for the Feilong Group strive to contribute to delivering the best services in the industry and we do this by simply listening to our customers requirements and needs or giving them informed advice on the perfect product for them and thereby giving an unbeatable quality of service. We work in close connection to all our customers so that we are able to continuously demonstrate Feilong Group is a trustworthy partner.
We recognize that the most important member of our company is our clients. They are the very backbone that allows our body to stand, we have to deal with each client professionally and seriously no matter what they appear like personally or even if they just send us a letter or give us a call;
Clients don't survive on us, but we depend on them;
Clients are not irritations bursting into the work place, they are the very objectives which we are striving for;
Clients give us a chance to improve there own business and better there company, we are not there to pity our clients or have our clients feel they are giving us favours, we are here to serve not be served.
Clients are not our adversaries and do not wish to be engaged in a battle of wits, we will lose them when if we have a hostile relationship;
Clients are those who bring there demands to us, it is our responsibility to satisfy their requirements and let them benefit from our service.
Our vision Our vision is to be the greatest provider of home appliances in the world, to provide all communities across the globe with access to a wonderful and healthy life where hard and time consuming labour can be made into simple, time saving, energy saving and cost effective luxuries which all should be able afford.
To achieve our vision is simple. Continue in our excellent business strategies so that they can come to perfect fruition. To continue in our extensive research and development plan so that we can head up quality changes and improvements along with investing in new exciting products.
Growth and development Feilong has grown increasingly rapidly and every year that passes seems to introduce giant leaps to greatness. With acquisitions of several new companys and plans to acquire several more, we are intent on focusing them onto our goals and values and to ensure there quality stays the same. At the same time, we will continue to pursue our research and development of old products to ensure they are the greatest quality possible and to begin the proceed of new product generations which will expand our total service offering to customers.
We as a company aim to provide a service that is of exceptional quality and remains value for money so that we can improve family well being across the globe.
I would like to personally welcome you all to Feilong and I hope that our future together can bring us both a wealth of success.
We wish you success, wealth and good health
Mr Wang
President and CEO
